At NextGenZ Digital Ltd, we are committed to delivering exceptional IT services, including SEO, casino backlinks, guest posting, WordPress website development, and social media marketing. Our goal is to ensure that you are satisfied with our services. This Refund Policy outlines the conditions under which refunds may be requested for purchases made on nextgenzdigitalltd.com.

1. General Refund Conditions

We strive to provide high-quality digital and service-based offerings. While all sales are generally final, we understand that exceptions may arise. Refunds are available if our services or digital products do not meet the agreed-upon specifications or quality standards outlined in your order.

2. Eligibility for Refunds

You may be eligible for a refund in the following situations:

Non-Delivery: If we fail to deliver the service or product within the agreed timeline due to our error.

Substandard Quality: If the delivered service significantly deviates from what was promised in the service description or agreement.

Cancellation Before Work Begins: If you cancel your order before we start work, you may request a full refund, provided we have not yet incurred costs or begun the service.

Refunds are not available for:

Change of Mind: After work has started or been completed.

Completed Services: Services already rendered or digital products delivered.

Third-Party Delays: Delays or issues caused by third parties (e.g., website owners rejecting guest posts due to content issues provided by you).

3. Refund Request Process

To request a refund:

1. Contact us within 7 days of the service delivery date or non-delivery issue.
2. Email us at nextgenzdigital.uk@gmail.com with:
   • Your order number.
   • A detailed explanation of the issue.
   • Any supporting evidence (e.g., screenshots, emails).
3. We will review your request and respond within 5 business days. If approved, refunds will be processed to your original payment method within 10 business days.

4. Custom Projects (e.g., WordPress Development)

For custom projects like WordPress website development:

• Deposits or initial payments are non-refundable once work begins.
• If we fail to complete the project as agreed, a partial refund may be issued proportional to the work not completed, at our discretion.

5. Charges and Disputes

If you initiate a chargeback or payment dispute without contacting us first, we reserve the right to contest it and provide evidence of service delivery. We encourage you to reach out to us directly to resolve any issues before escalating to your payment provider. Your satisfaction is important to us, and we are committed to finding a mutually beneficial solution.